Pricing & Taxes

All prices displayed are inclusive of all applicable taxes (GST/VAT). No additional taxes will be charged at checkout.

Payment Methods

• Razorpay: Full payment required upfront via credit card, debit card, or UPI
• Cash on Delivery (COD): ₹100 advance payment required at order placement
• Balance amount payable upon delivery for COD orders

Product Warranty

• 6 months manufacturing warranty on all watches
• Water resistant up to 5ATM (splash-proof, not waterproof)
• Free servicing within 30 days of purchase
• Does not cover water damage or physical damage from drops

Order Acceptance

• We reserve the right to accept or decline any order
• Orders are subject to availability of stock
• Confirmation email will be sent within 24 hours

Intellectual Property

All designs, logos, and branding of GothiCursed are proprietary. Unauthorized reproduction is prohibited.

Liability Limitation

GothiCursed shall not be liable for any indirect, incidental, or consequential damages arising from the use of products or website.

Information We Collect

• Full name and contact details (email, phone)
• Shipping address and billing information
• Payment information (processed via Razorpay)
• Browser and device information

How We Use Your Information

• Process and fulfill your orders
• Send order confirmations and shipping updates
• Improve website functionality and user experience
• Customer support and communications
• Comply with legal obligations

Data Security

We implement industry-standard security measures to protect your personal information. Payment processing is secured through Razorpay's encrypted channels.

Third-Party Services

• Payment processing: Razorpay
• Shipping carriers: DTDC, Delhivery
• These services have their own privacy policies

Cookies & Tracking

We use cookies to enhance your browsing experience and track website performance. You can disable cookies in your browser settings.

Your Rights

• Access your personal data anytime
• Request data deletion (subject to legal retention requirements)
• Opt-out of marketing communications

Free Shipping Coverage

• Free shipping available across entire India
• No minimum order value required
• Applies to all products in our catalog

Delivery Timeline

• Order Processing: 24 hours
• Metro Cities (Delhi, Mumbai, Bangalore, Chennai): 3-5 business days
• Other Cities: 5-7 business days
• Remote/Rural Areas: 7-10 business days

Shipping Partners

• DTDC Courier
• Delhivery
• Tracking number sent via WhatsApp and email

Packaging & Safety

• Watches packed with bubble wrap protection
• Sturdy box to prevent damage during transit
• Spikes are safely secured to prevent movement
• 100% damage-free delivery guarantee

Delivery Requirements

• Someone must be available at delivery address
• Verify package condition before accepting
• Report any damage immediately

Lost or Damaged Shipments

• Report issues within 24 hours of delivery
• Provide tracking number and photos as evidence
• Replacement or refund will be processed

WhatsApp (Preferred)

+91 98765 43210

Available 24/7 for orders, queries, and support

Quick response time: Usually within 5 minutes

Instagram

@gothicursed

• DM for custom spike designs
• Follow for new launches and updates
• Response time: 10AM-10PM IST

Email

hello@gothicursed.com

For business inquiries and bulk orders

Location

Kochi, Kerala, India

All watches handcrafted and shipped from our workshop

Business Hours

• WhatsApp: 24/7 (instant support)
• Instagram DM: 10AM - 10PM IST
• Shipping/Orders: Monday - Saturday
• Closed on Sundays and public holidays

Cancellation Policy

• Before Shipping: Free cancellation with full refund
• After Shipping: No cancellation allowed
• Request cancellation within 24 hours of order placement

Refund Process

• Approved cancellations processed within 2-3 business days
• Refund credited back to original payment method
• Bank processing may take 2-5 additional days
• No refund charges or deductions

Return Policy

• Custom Spike Watches: No returns accepted
• Damaged/Defective Items: Return & replacement within 7 days
• Provide unboxing video as proof
• Free return shipping for defective items

Damaged Product Claims

• Report damage within 24 hours of delivery
• Provide clear photos of damage
• Include original tracking number
• We will offer replacement or refund

COD Advance Non-Refundable Cases

• Order refused at delivery address
• Customer unavailable for 3 delivery attempts
• Return shipping charges apply in such cases

How to Request Cancellation/Refund

WhatsApp: +91 98765 43210 with Order ID and reason

Include:

• Order ID (provided in confirmation email)
• Reason for cancellation
• Photos (if applicable)